Start a return: enter your order number below, or log in to My Account > Orders and click Start a Return. You can choose the items, pick a refund or store credit, and track your request.
Please read the short summary of our policy first. The full policy is on our Shipping & Returns page.
How returns work
- Look up your order above (or log in to My Account), choose the items you are returning, and pick either a refund to your original payment method or store credit.
- We review your request and email you once it is approved, with return instructions. Please do not ship anything before then, because packages sent without an approved return will be refused.
- Pack the item securely in its original packaging with everything it came with, and send it back as instructed. You pay return shipping unless the return is due to our error or a defective item. We recommend a trackable, insured shipping method, because we are not responsible for return packages lost or damaged in transit.
- We process your refund or store credit within 2 business days of receiving and inspecting your return. A refund goes to your original payment method and can take 3 to 5 business days to appear in your account. Store credit is emailed to you as a one-time-use code for the full value of the items you returned. It never expires and only works with the email address on your order.
What we accept
- New, unopened and unused items: returns are accepted for any reason within 30 days of delivery, for a refund to your original payment method or for store credit. There is no restocking fee if you start the return within 7 days of delivery, and a 15% restocking fee from day 8 through day 30 on refunds to your original payment method; store credit is always issued for the full value of the items, with no restocking fee. After 30 days, items are not eligible for return. Original shipping charges are not refundable, and if your order shipped free, we deduct our actual cost to ship it from a refund to your original payment method (this does not apply to store credit).
- Damaged, defective or incorrect items: contact us within 30 days of delivery and send photos of the item, the packaging and the packing slip. We will cover return shipping and send a replacement or issue a full refund, with no restocking fee. If an item proves defective after that, get in touch as soon as possible and we will make it right.
Refund and store credit options by days since delivery:
| Days since delivery | Refund to original payment method | Store credit |
|---|---|---|
| 1–7 | No restocking fee | Full value |
| 8–30 | 15% restocking fee | Full value, no fee |
| 31+ | Not eligible for return | Not eligible for return |
What we cannot accept
- Partially or fully completed 80% lowers, or anything that may be considered a firearm. If you think a lower was made out of spec, do not machine it. Call or email us with details and photos, and we will work with you on a replacement.
- Blemished items, unless they have a functional manufacturing defect. Cosmetic blemishes are disclosed at purchase.
- Free downloadable guides.
Canceling an order
To cancel an order, contact us as soon as possible. We process and ship quickly, and an order canceled after it is placed may be subject to a 10% restocking fee. The sooner you contact us, the better.
